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Terms & Conditions that protect your play

When you open an account with us, you're entering into a straightforward agreement that sets out how deposits work, what happens when you withdraw, how we handle your…

Account security verified at signupDeposit & withdrawal rules in plain languageDispute resolution steps you can follow
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mpo188 slot Terms & Conditions that protect your play
REACH OUR TEAM

How to contact us about your terms

Team online

Live chat

Open the chat box in the bottom right of the lobby. Our team answers questions about account access, payment holds and withdrawal delays during operating hours, typically 08:00–23:00 Indonesia time.

Email support

Send account-related inquiries to our support address. Include your account email, username and a clear description of what you need. Responses arrive within 24 hours on business days.

In-app help

When you're logged in on mobile or desktop, tap Help or Settings to find FAQs about deposits, withdrawals and account suspension. Most answers are instant and cover the terms you need.

YOUR DATA & ACCOUNT

How we protect your account and respect your privacy

Account verification

When you sign up, we verify your email and phone number.

Data retention

We keep your account history, deposit records and transaction logs for as long as your account is active, plus six…

Withdrawal verification

Before funds leave your mpo188 slot wallet to your DANA, OVO, GoPay or QRIS account, we confirm your identity and…

Password security

Your password is yours alone to set and change. We never ask for it in email or chat.

Cookies and tracking

We use cookies to keep you logged in, remember your game preferences and prevent fraud.

Dispute contact

If you disagree with a payout decision, a game outcome or a charge on your account, contact our support team…

Common questions about our terms

Our system detects duplicate account attempts during signup and blocks the second account. You're allowed one account per person. If you need account recovery or password reset, contact support instead of creating a new account.

Deposit and withdrawal limits depend on your account age and verification level. When you reach the limit, you'll see a message in the wallet explaining the cap. Contact support if you need clarification on your specific limits.

Transfers via DANA, OVO, GoPay and QRIS typically arrive in your receiving account within one to three minutes after you request them. Processing times depend on your bank or wallet provider, not mpo188 slot. If a withdrawal is delayed past 15 minutes, contact support with your transaction ID.

If you believe a payout was incorrect, tell our support team the game name, date and time you played. We'll review the game logs and your account balance. Our response includes evidence or a correction within five business days. Disputes older than 90 days cannot be reviewed.

We suspend or close accounts if you fail identity verification, violate play rules (like bonus abuse or collusion), use unauthorised payment methods or if we detect fraud. We notify you of the reason via email and outline how to appeal if you believe it's a mistake.

We may update these terms to reflect new payment methods, game additions or legal changes in your region. We'll notify you of material changes via email. Continuing to play after a notice means you accept the new terms. Access or eligibility changes depend on local law.

Yes. Contact support with your account email and username, and request a data export. We'll compile your account history, deposit and withdrawal records, and game play logs into a file and send it to you within ten business days at no charge.

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